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  • What is an outbound call center?  By : Jayson
    An outbound call center is a centralized office where numerous agents will be calling possible clients for your products or services. Lead generation, sales generations, account collection, raising funds and political and community initiatives are some of the services offered by an outbound call center.
  • Rising Popularity of Online Chat  By : T.Parker
    Online chats and instant messaging will soon account for more personal and corporate communications than the telephone. Nearly eight hundred million instant messages are being sent each day. It is estimated that number will increase to over four billion.

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