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Billion Dollar Problem Solver Reveals His Secret Weapon: Empathy By : Marco Marsan-8975 “Empathy is the ultimate problem solving tool,” proclaims Marsan. How to Deal With Difficult People By : Sheila Mulrennan In business, like the rest of life we will often encounter people who are just that little more difficult to get along with. Some use the term ‘personality conflict’ to describe the situation, yet this suggests that there is some sort of unbreakable barrier and that the problem is somewhat unfixable, since it is highly unlikely somebody is going to change their entire personality for the sake of better work relations! Your Voice of Customer Service By : Craig Harrison-13763 Harness the power of your voice to deliver great customer service using the telephone. Ideal for CSRs, TSRs and all who use the phone, the voice of customer service calms, comforts and conveys compassion as it serves customers. Convey care, concern and more. Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention and Loyalty By : Craig Harrison-13763 Learn to relish customer complaints for the insights they provide to improve your operations. Compainers teach you what's wrong, what's broken and what customers care about. Say THANK YOU the next time a customer takes the time to complain. They're doing you a favor! Train and retain the best people By : jm Training in the call center can makes the difference between an agent’s success and failure, the same is true for the entire center. With a good call center training, it will enable agents to please all customers in any situation and improve customer's satisfaction. 6 Powerful Ways to Solve Communication Problems at Work By : P. Murphy Is your organization suffering from severe communication problems? Someone once said that "communication is the lifeblood of an organization" - and it truly is. An organization that is experiencing a breakdown in communication will not live for very long because many problems will crop up and eventually cause the organization to die a natural death. How to Guarantee Effective Business Communication By : P. Murphy Effective business communication is a priority for any business that wants to develop value in its business relationships. If you find that your business relationships are faltering, you may need to learn how effective business communication works so you can apply it to your business. Quality supplier relationships are key By : Cae Besaw It is important to build lasting relationships with suppliers because they are who can give you the best prices and fastest label turnaround time.

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